Problem

Roswalt’s 50 pre-sales marketing executives made 120 calls per day, but auditing these calls manually was time-consuming, inconsistent, and prone to errors. This process led to missed opportunities and lower customer satisfaction. Valuable insights from calls were not being utilized effectively, limiting potential for business improvement.

Solution

Neuraleap developed an AI-powered call audit platform that automatically evaluates and scores call recordings based on key parameters such as objection handling, rapport building, and adherence to scripts. The system tracked individual agent performance, providing detailed insights and training suggestions, while offering real-time compliance monitoring and customer sentiment analysis.

Outcome

Within 3 months, Roswalt saw a 35% increase in sales agent performance. The AI system saved 4+ hours daily on manual audits, enabling faster feedback and proactive follow-ups. These improvements led to a 10% increase in total sales, showing the effectiveness of data-driven coaching and monitoring.

• 35% increase in sales agent performance within 3 months.
• 4+ hours saved daily in manual call auditing.
• 10% increase in total sales due to proactive feedback and follow-ups.
• Key metrics tracked: call quality, compliance, agent activity, and customer sentiment.